Ben Starks

Great experience. Answered all the questions, no pressure. Made sure everything was right.

— Jonathan M. , October 31, 2026

Excellent experience and would buy my second car from him.

— Christine P. , October 28, 2026

Ben was great! Will definitely do business with him and Napletons in the future. Was very helpful and knowledgeable. Made the car buying process easy and painless. Very happy with the Tacoma.

— Alexander T. , October 13, 2026

Ben answered all of my many questions, and he made sure I was comfortable with the vehicle features before I drove off. I will continue to work with Ben to resolve any future issues.

— David S. , October 1, 2026

Fantastic. Highly recommend Ben to anyone looking for a Toyota or any vehicle at napletons

— Grant T. , July 27, 2026

very nice experience

— Michael A. , July 24, 2026

Very professional

— John G. , July 7, 2026

Thank you for all the work you did. Loving our new truck.

— Teressa R. , July 2, 2026

Pleasant. Easy to talk with and very open about questions we had relating to the car we were interested in and the process of purchasing the car. Very open to helping us get just the features we wanted in the car and eliminating those features we did not want.

— David B. , May 17, 2026

Ben did an outstanding job from start to finish. He let me know that there was an in-transit vehicle that might be what I was looking for. He let me know what I needed to do to have an opportunity to see and test drive the vehicle when it arrived, let me know when it came in, explained the process of trading in two vehicles, explained and showed me all the options on the vehicle, walked me through the purchase process, helped me move my things from the car I was driving to the new car, kept me company while I waited several hours until the finance worker was ready for me, and then drove home with me to pick up the second vehicle I traded in, even though it was after closing time and I lived nearly an hour away. He even made sure that the one option that I wanted that didn't come with vehicle was ordered for me, and he worked with the service department to set up a time for me to bring the new vehicle back in to have the option installed. I felt like a valued and respected customer throughout the entire process, and there was never a single moment where I felt like I was being cheated, which was much different than how I felt when visiting other Toyota dealerships in Central Illinois. I can't imagine anyone doing more than what Ben did to make this process go smoother. I would absolutely recommend Ben to anyone looking for a trustable car salesman, and in fact, I have actually already done so.

— Glenn E. , April 4, 2026