# Napleton Toyota of Urbana - Detailed Adviser Profiles

> Organization: Napleton Toyota of Urbana
> Team Site: https://napletonstoyotaofurbana.adviserly.com
> Dealership Homepage: http://www.napletonstoyotaofurbana.com/

Companion to [llms.txt](https://napletonstoyotaofurbana.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available.

Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug.

## Advisers

### Ben Starks

- Profile: [https://napletonstoyotaofurbana.adviserly.com/ben-starks/reviews](https://napletonstoyotaofurbana.adviserly.com/ben-starks/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.9 stars (422 ratings, 257 reviews)
- Lifetime vehicles sold: 1863
- Recent vehicles sold: 16
- Sales specialties: CAMRY, COROLLA, ELANTRA, RAV4, TACOMA

20+ years of experience. Father of five! I'm a football super-fan, also enjoy landscaping, biking, and swimming. I love making customers happy & I'm always willing to go the extra mile. Let's find you the right car for your needs and budget!

Recent reviews:
- 2026-04-04 | 5.0/5 | Glenn E. — Ben did an outstanding job from start to finish.  He let me know that there was an in-transit vehicle that might be what I was looking for.  He let me know what I needed to do to have an opportunity to see and test drive the vehicle when it arrived, let me know when it came in, explained the process of trading in two vehicles, explained and showed me all the options on the vehicle, walked me through the purchase process, helped me move my things from the car I was driving to the new car, kept me company while I waited several hours until the finance worker was ready for me, and then drove home with me to pick up the second vehicle I traded in, even though it was after closing time and I lived nearly an hour away.  He even made sure that the one option that I wanted that didn't come with vehicle was ordered for me, and he worked with the service department to set up a time for me to bring the new vehicle back in to have the option installed.  I felt like a valued and respected customer throughout the entire process, and there was never a single moment where I felt like I was being cheated, which was much different than how I felt when visiting other Toyota dealerships in Central Illinois.  I can't imagine anyone doing more than what Ben did to make this process go smoother.  I would absolutely recommend Ben to anyone looking for a trustable car salesman, and in fact, I have actually already done so.
- 2026-03-23 | 5.0/5 | Jerry B. — Ben worked diligently to secure the vehicle that we wanted.  He was always courteous and helpful when we inquired on progress toward finding our desired vehicle.  He always greeted us with a smile and gave recognition to us by our names.
- 2026-01-08 | 5.0/5 | Kelsey W. — Ben was so helpful and nice throughout the whole process, he made it super easy! Even though this dealership is further from where I live, I’m so happy I went with Ben instead of my local dealership!

### Bruce Andree

- Profile: [https://napletonstoyotaofurbana.adviserly.com/bruce-andree/reviews](https://napletonstoyotaofurbana.adviserly.com/bruce-andree/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.9 stars (298 ratings, 175 reviews)
- Lifetime vehicles sold: 1239
- Recent vehicles sold: 1
- Sales specialties: CAMRY, COROLLA, HIGHLANDER, RAV4, TACOMA
- Call: 855-922-6674
- Text: 217-649-8282

Been at O'Brien's and Napletons 14 years this June.  Toyota Sales Award Winner 2009-2014.  Married,  son, and the best dog ever, Bandito.  Hobbies are anything to do with dogs.  No one has a greater passion than me when it comes to the Toyota product.

Recent reviews:
- 2024-01-08 | 5.0/5 | Denise W. — We came in looking for a used Camry and came out with a brand new one wow. We were not pressured into buying anything, we did a test drive and loved the car. Thank you Bruce for allowing us to make our own choice without pressure, as well as being available to answer questions and concerns that we had. You were respectful and courteous which we greatly appreciated. Thank you.
- 2024-08-31 | 5.0/5 | Jo Ann H. — Bruce is friendly, patient, knowledgeable and has a great sense of humor. He never refuses to meet with me or to talk to me on the phone. I can ALWAYS DEPEND on him to have the answers that I need about my car. 
THANKS BRUCE!
JO ANN
- 2024-09-23 | 5.0/5 | Mark W. — My experience was wonderful. I now have a great car. Bruce was so informative personable and knowledgeable about the car. 
Great service , explanations and above all 
Striving to meet customer need.

### Corey Farries

- Profile: [https://napletonstoyotaofurbana.adviserly.com/corey-farries/reviews](https://napletonstoyotaofurbana.adviserly.com/corey-farries/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Call: 2176514809

I'm a Sales Advisor with a decade in the automotive industry, and I'm currently working at Napleton's Auto Park of Urbana. Originally from Champaign, IL, and a Centennial High School grad, I'm pretty laid-back and easy to get along with. Efficiency is a big thing for me; I get the job done. Beyond cars, I'm into skateboarding, animals, and finding new adventures. I also have a strong understanding of finance. If you're looking for someone straightforward to work with, I'm your guy.

### Danh Nguyen

- Profile: [https://napletonstoyotaofurbana.adviserly.com/danh-nguyen/reviews](https://napletonstoyotaofurbana.adviserly.com/danh-nguyen/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.9 stars (16 ratings, 9 reviews)
- Lifetime vehicles sold: 206
- Recent vehicles sold: 16
- Sales specialties: CAMRY, COROLLA, PRIUS, RAV4, TACOMA
- Call: 2177213242

Born and raised in Vietnam, I bring a unique global perspective to my role as a Sales Advisor. My educational background includes a Business and Economics degree from Truman State University.  I also have a year of experience working at Napleton's Auto Park of Urbana. Travel is a huge passion of mine; I've explored Bali, Thailand, and New Zealand, giving me an appreciation for different cultures and how to connect with people from all walks of life.

I pride myself on being smart, friendly, and a great listener. I believe in taking the time to understand each customer's needs and find the perfect vehicle solution. I enjoy using my problem-solving skills, and patience to assist everyone.
When I am not working, I enjoy playing games, anime, and travel. I am passionate about customer service, and I love sharing my knowledge of vehicles. I also enjoy talking about food, travel, and cars.

Recent reviews:
- 2026-02-09 | 5.0/5 | Ilan S. — I had a great experience with Danh. He was friendly and helpful throughout the whole process. Even after we had the car, he continued being helpful by answering questions we had about the car over the phone.
- 2026-01-26 | 5.0/5 | Kathleen H. — Danh was very helpful and kind.  He didn’t put any pressure on me.  He worked hard to educate me on the different options.  He helped me understand my car after the sale.
- 2026-01-17 | 5.0/5 | Gary S. — Excellent, very helpful and knowledgeable about the vehicle we purchased. Has helped us several times after the sale with questions.

### Mahd Qumseya

- Profile: [https://napletonstoyotaofurbana.adviserly.com/mahd-qumseya/reviews](https://napletonstoyotaofurbana.adviserly.com/mahd-qumseya/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.7 stars (19 ratings, 14 reviews)
- Lifetime vehicles sold: 113
- Recent vehicles sold: 15
- Sales specialties: CAMRY, CCROSS, COROLLA, RAV4, TACOMA
- Call: 2174412237

Born and raised in Bethlehem, Palestine, I bring a global perspective and a strong work ethic to helping people find the right vehicle. With a background in computer science, automation, and digital marketing, I’m highly detail-oriented and believe buying a car should be straightforward, transparent, and stress-free.

I currently work as a Sales Advisor at Napleton’s Auto Park of Urbana, where I focus on listening first, explaining options clearly, and making sure every customer feels confident in their decision. Outside of work, I enjoy soccer, UFC, and staying up to date on market trends and technology—things that help me better serve my customers every day.

My goal is simple: earn your trust and be the person you come back to when it’s time for your next vehicle.

Recent reviews:
- 2026-01-17 | 5.0/5 | Lynne D. — I bought a 2026 Toyota grand Highlander from Mahd in October. From the time I ordered it a few weeks before that until it was delivered, he was the most fantastic sales rep. He provided me with all the information I needed without being one bit pushy, which I very much appreciated. He even came in on his day off the day my vehicle was delivered to make sure he intercepted it. I highly recommend Mahd if you need someone to take care of you as you choose a new vehicle!
- 2026-02-19 | 5.0/5 | Richard F. — It was a pleasant experience. He wasn’t pushy and waited until I found the right vehicle that I felt comfortable with the price and the purchase. I not only would but from Mahd again, but I have sent multiple family members his way to buy the right car for them. Very great at his job!
- 2026-02-22 | 5.0/5 | Laurie H. — Mahd was wonderful to work with! He works quickly but doesn’t rush the customer which I really appreciated. I highly recommend working with Mahd.

### Matthew Shanks

- Profile: [https://napletonstoyotaofurbana.adviserly.com/matthew-shanks/reviews](https://napletonstoyotaofurbana.adviserly.com/matthew-shanks/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.8 stars (758 ratings, 435 reviews)
- Lifetime vehicles sold: 3622
- Recent vehicles sold: 34
- Sales specialties: CAMRY, COROLLA, HIGHLANDER, RAV4, SIENNA
- Call: 2173650609 x14202
- Text: 217-419-1651

I love fishing, running, and reading, but most of all I love my three beautiful children and wife at home. After 14 years here, I still come to work every day excited to meet new people and find them the vehicle of their dreams!

Recent reviews:
- 2026-04-17 | 5.0/5 | Matthew C. — Matthew was very helpful in the purchase of our new Grand Highlander Hybrid from communicating to set up our appointment, having the vehicle ready to go for our test drive, quickly negotiating a fair value for our trade-in, and preparing our new vehicle to drive home.  Of particular note was that we were visiting from 90 minutes away and Matthew stayed well past the normal dealership hours to be certain we were able to close the sale and bring our new Grand Highlander Hybrid home that night.
- 2026-03-26 | 5.0/5 | Donald B. — Very professional. He stayed very late to complete the deal and seemed to value my business. I would refer family or close friends to Matthew.
- 2026-02-09 | 5.0/5 | Douglas R. — The service by Matthew was very professional and friendly.  The entire experience at Napelton’s was stress free, transparent and trustworthy.

### Molly Hughes

- Profile: [https://napletonstoyotaofurbana.adviserly.com/molly-hughes/reviews](https://napletonstoyotaofurbana.adviserly.com/molly-hughes/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.8 stars (11 ratings, 7 reviews)
- Lifetime vehicles sold: 82
- Recent vehicles sold: 16
- Sales specialties: 1500, CAMRY, COROLLA, PRIUS, RAV4
- Call: 2173650500

I'm a Sales Advisor with Napleton's Auto Park of Urbana, based right here in Urbana, IL. I really enjoy helping people find the right vehicle. It’s important to me that folks feel comfortable and informed throughout the process. I'm a good listener, patient and do my best to communicate and be as informative as possible.  Outside of work, I'm into music and I greatly enjoy spending time with my husband and dog.

Recent reviews:
- 2026-04-06 | 5.0/5 | Christopher M. — Molly was great!  I reached out early on a Saturday morning and we had a deal very quickly. Throughout the sales process she was professional and promptly followed up on all my questions. I was buying from out of state and was unable to pick up the vehicle for 10 days or so. Throughout this time she continued to check in with me and was a pleasure to deal with.
- 2026-03-18 | 5.0/5 | Thomas S. — Molly is a fantastic sales person.  She is friendly and knowledgeable.  Buying cars can be difficult.  Molly was a breath of fresh air.
- 2026-01-14 | 5.0/5 | Britney E. — She was great! Very good at explaining everything & i never felt pressured at all.

### Oscar Aguado

- Profile: [https://napletonstoyotaofurbana.adviserly.com/oscar-aguado/reviews](https://napletonstoyotaofurbana.adviserly.com/oscar-aguado/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 5.0 stars (14 ratings, 10 reviews)
- Lifetime vehicles sold: 71
- Recent vehicles sold: 1
- Languages: Spanish
- Sales specialties: K4, KONA, SANTA FE, SONATA, TUCSON
- Call: 2172938093

I'm a Sales Advisor based out of beautiful Puerto Vallarta, Jalisco, Mexico, and I've been in this role since August 2025. I love that in sales, you get out what you put in. No shortcuts, just hard work and dedication. I pride myself on being transparent and honest with customers; I listen to their needs. I like working at Napleton's Auto Park of Urbana.

Fun fact, I got Dennis Rodman, from the Chicago Bulls, to give me 20 bucks in Newport Beach, California! I’m passionate about helping people, understanding different cultures, and traveling. I'm a persistent guy, always exploring every option before a customer makes a decision. When I’m not working, I'm out in nature. I love camping, off-roading, and anything outdoors. I'm also a big sports and seafood fan. 

I'm a graduate of Mountain View High School in Mesa, AZ, and was an All-State Wrestler there. I am bilingual (Spanish). I enjoy discussing travel and food. My daughter, Sabrina, and I often visit the Grand Canyon, Glacier Park and Moab, when we can. And yes, I was top gross my first month and placed second the next two.

Recent reviews:
- 2026-03-08 | 5.0/5 | Timothy D. — Oscar shows the qualities of a true sales professional. He listens more than he talks while asessing customer needs. He then makes recommendations based on the needs expressed by the customer. Oscar schedules test drives, answers questions,and never pressures for a quick decision. He stayed with us during the entire sales process to delivery making sure that we stayed happy with our decision. That's what a qualty sales advisor does.
- 2026-01-14 | 5.0/5 | Natalie S. — Oscar was amazing! Listened to my concerns and didn’t pressure me into anything I didn’t need. Very personable and dedicated to his customers!
- 2026-02-08 | 5.0/5 | Steven W. — Oscar was great. He listened to my needs and found the right car for me. He was easy to talk to and didn't pressure me.

### Oswaldo Gonzalez Martinez

- Profile: [https://napletonstoyotaofurbana.adviserly.com/oswaldo-gonzalez-martinez/reviews](https://napletonstoyotaofurbana.adviserly.com/oswaldo-gonzalez-martinez/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Lifetime vehicles sold: 10
- Recent vehicles sold: 3
- Sales specialties: CX5, ESCAPE, JETTA, RAV4, RAV4 HYBRID
- Call: 2176514701 x13218

As a Sales Advisor at Napleton's Auto Park of Urbana, I'm often the go-to person for Spanish-speaking customers in the building, which keeps things interesting. I've been in Champaign/Urbana most of my life. I picked up some knowledge at Parkland College.

Outside of work, I'm into JDM cars – mostly older Toyota, Honda, Nissan, Mitsubishi, and Mazda sports cars. I also enjoy visiting Mexico when I get the chance, I've also got a knack for getting along with animals – I always carry treats.

My goal is to give every customer the best experience possible. I like to think of them more as friends than just people I'm selling to. I enjoy helping my coworkers with questions, and I'm happy to help newcomers settle in. I'm super friendly and aim to make people feel comfortable. If there's food in the back, consider yourself invited. Plus, I can help you with a good deal.

Beyond cars, I love playing soccer and tennis, and I'm currently trying to learn the piano. I'm also a big fan of anime, collecting stuff, and music.

### Sam Samet

- Profile: [https://napletonstoyotaofurbana.adviserly.com/sam-samet/reviews](https://napletonstoyotaofurbana.adviserly.com/sam-samet/reviews)
- Department: Sales (Sales)
- Title: Sales Advisor
- Rating: 4.9 stars (512 ratings, 299 reviews)
- Lifetime vehicles sold: 1859
- Recent vehicles sold: 14
- Sales specialties: CAMRY, COROLLA, HIGHLANDER, RAV4, TACOMA
- Call: 2176514760

I love my country, my wonderful dog and I love helping people find the perfect vehicle for them. I provide a fun and professional sales experience the moment that you arrive. This experience continues for years after your purchase. I'm proud to have been recognized as the Bronze Award recipient from Toyota Motor Sales USA after seven years of work in the industry. I've also been Master Certified by them. I'm originally from Chicago and I went to the University of Illinois. My favorite sport is hockey. The two most fun places I've been in my life are New Orleans during Mardi Gras and Walt Disney World which were amazing experiences. Contact me today and let me help you with my active listening skills and thorough product knowledge. I look forward to seeing you soon! Take care and have an awesome day!

Recent reviews:
- 2026-04-26 | 5.0/5 | Diana E. — Sam is very knowledgeable about the GR86, he clearly knows the Toyota product line. My questions and or concerns were met with expertise acquired through years of experience.  I will recommend Sam to anyone shopping for a vehicle.
- 2026-02-28 | 5.0/5 | Edwin D. — Sam was great in helping me find the right car and helping me through the sales process. I would highly recommend him as a sales advisor to anyone looking to purchase a vehicle through Napleton.
- 2026-04-12 | 5.0/5 | Junior B. — It was excellent service—very informative, and the treatment was very friendly and attentive. They helped us in the best possible way to make our purchase a reality.

### Avonea Adams

- Profile: [https://napletonstoyotaofurbana.adviserly.com/avonea-adams/reviews](https://napletonstoyotaofurbana.adviserly.com/avonea-adams/reviews)
- Department: Service (Parts)
- Title: Parts Professional
- Call: 2178826145 x14602

While working here at Napleton I strive to use my mechanical skills to not only provide excellent customer service but also teamwork/efficiency to my technicians to ensure a smooth transition for the customer while in our care.

### jhanice aldana

- Profile: [https://napletonstoyotaofurbana.adviserly.com/jhanice-aldana/reviews](https://napletonstoyotaofurbana.adviserly.com/jhanice-aldana/reviews)
- Department: Service (Parts)
- Title: Parts Professional
- Lifetime vehicles serviced: 1
- Call: 2176363243 x14601

I'm a Parts Professional with seven years of experience. I graduated from Urbana High School and Parkland College. I've spent my career in the automotive industry, and most recently I've been with Napleton's Auto Park of Urbana. I’m good at what I do and enjoy the work.

### Nick Rice

- Profile: [https://napletonstoyotaofurbana.adviserly.com/nicholas-rice/reviews](https://napletonstoyotaofurbana.adviserly.com/nicholas-rice/reviews)
- Department: Service (Service)
- Title: Toyota Service Advisor
- Rating: 4.8 stars (1396 ratings, 703 reviews)
- Lifetime vehicles serviced: 17509
- Recent vehicles serviced: 477
- Call: 217-367-1222 x13135

Hello and welcome! As Service Advisor, I enjoy helping customers keep their cars in tip top shape. Whether you’re coming in for routine repairs or something more complex, I’m here to walk you through the process and answer all of your questions. My goal is always to provide honest service and great customer support. 

Originally from Chicago, I graduated from Gage Park High School and root hard for the Chicago Fire Soccer Club. I give back through One Tail at a Time, a dog rescue organization dedicated to giving dogs second chances and loving homes.  My dog, Sabrina, brings me so much joy and is the perfect companion. When I’m not working, I like hiking, fishing and playing soccer.

Recent reviews:
- 2026-04-27 | 5.0/5 | Thomas S. — I always ask for Nick. He is friendly, polite, and is knowledgeable about both of my vehicles. 
Nick keeps me updated about the progress being made on my vehicle and explains everything thoroughly when the work is completed.
- 2026-05-06 | 5.0/5 | Thomas S. — I always ask for Nick when I make an appointment. I always know he is knowledgeable and very friendly. 
I like that he always keeps me abreast of the process of my service.
Always glad to see him.
- 2026-05-04 | 5.0/5 | Patricia M. — Nick is my man!  Always courteous and helpful in any situation I need his advice on.  Wouldn't deal with anyone else as my Service Advisor.

### tyler golden

- Profile: [https://napletonstoyotaofurbana.adviserly.com/tyler-golden/reviews](https://napletonstoyotaofurbana.adviserly.com/tyler-golden/reviews)
- Department: Service (Service)
- Title: Toyota Service Advisor
- Rating: 4.9 stars (123 ratings, 83 reviews)
- Lifetime vehicles serviced: 4125
- Recent vehicles serviced: 445
- Call: 2174039054

Recent reviews:
- 2026-05-03 | 5.0/5 | Caroline W. — It was great. Prompt and kept me informed. Thank you
- 2026-05-09 | 5.0/5 | Alan P. — He's on the ball and gets things done 
Zero crap
- 2026-05-05 | 5.0/5 | William B. — It was positive, explained and got things done.

### ACCOUNTS PAYABLE CLERK

- Profile: [https://napletonstoyotaofurbana.adviserly.com/tracy-glover](https://napletonstoyotaofurbana.adviserly.com/tracy-glover)
- Department: Plus (Office)
- Title: Accounts Payable Clerk
- Call: 2173650596 x13107

I'm an Accounts Payable Clerk, and I really enjoy my job. Customer service has always been the focus for me, whether it's ensuring our vendors are paid correctly and on time, or just keeping the lines of communication open. I believe in being honest and approaching things with a positive attitude – finding the good even when things get tough. I also have a bright personality and love making people smile.

When I'm not crunching numbers, I enjoy crafting and making things with my hands. I’m also a big cook; I love creating delicious meals. And I'm passionate about gardening, music, and adventures of any kind. I have one child I’m incredibly proud of.

I work at Napleton's Auto Park of Urbana, and I find it rewarding to be part of a team.

### ACCOUNTS RECEIVABLE

- Profile: [https://napletonstoyotaofurbana.adviserly.com/holly-faulkner](https://napletonstoyotaofurbana.adviserly.com/holly-faulkner)
- Department: Plus (Office)
- Title: Accounts Receivable Clerk
- Call: 2173650592 x13103

### Alex Brixie

- Profile: [https://napletonstoyotaofurbana.adviserly.com/alexander-brixie](https://napletonstoyotaofurbana.adviserly.com/alexander-brixie)
- Department: Plus (Management)
- Title: Toyota General Manager
- Call: 2176514674

From Chicago, through and through. Life revolves around three amazing kids and a passion for cars. I'm a proud graduate of Brother Rice High School and a die-hard Bears fan. I'm currently a General Manager for Toyota, with a focus on putting the best products on the road. Honesty and transparency are important to me, in both business and life. I love selling cars and making people happy, always striving to deliver a positive experience. Before this role, I worked at Napleton's Auto Park of Urbana.

### Bobby Clifford

- Profile: [https://napletonstoyotaofurbana.adviserly.com/bobby-clifford](https://napletonstoyotaofurbana.adviserly.com/bobby-clifford)
- Department: Plus (Management)
- Title: Platform Director
- Lifetime vehicles sold: 10
- Lifetime vehicles serviced: 5
- Recent vehicles sold: 3
- Recent vehicles serviced: 1
- Sales specialties: ATLAS CROSS SPORT, CX5, MUSTANG, SONATA HYBRID, WRANGLER
- Call: 2173671222

As a Platform Director hailing from the vibrant city of Chicago, I bring a dynamic perspective to my role. With a solid foundation from the University of Tampa, I'm passionate about leveraging technology to drive business success.

My professional journey has spanned a diverse range of industries, including automotive, where I honed my skills at Napleton's Auto Park. My expertise lies in platform management, ensuring seamless operations and enhancing user experiences.

Beyond work, I'm an avid sports enthusiast, cheering on the Bears, White Sox, Blackhawks, and Bulls. In my downtime, I love exploring destinations like Aruba and Cancun, seeking both relaxation and adventure. I'm a results-oriented individual with a collaborative spirit, eager to contribute to innovative and impactful projects.

### David Bloodworth

- Profile: [https://napletonstoyotaofurbana.adviserly.com/david-bloodworth](https://napletonstoyotaofurbana.adviserly.com/david-bloodworth)
- Department: Plus (Management)
- Title: Parts Manager
- Call: 2176514721 x14605

### Devin Kludt

- Profile: [https://napletonstoyotaofurbana.adviserly.com/devin-kludt](https://napletonstoyotaofurbana.adviserly.com/devin-kludt)
- Department: Plus (Finance)
- Title: Finance Manager
- Call: 2174085933

Originally from Northwest Indiana, I’m the Finance Manager you'll meet at Napleton's Auto Park of Urbana. I’ve been in the industry for almost a decade now. You'll probably know I'm a big personality when you meet me. My goal is to make the car-buying process a little less boring and a lot more friendly.

I love seeing customers leave my office with a smile, knowing they've got a friend in the finance office. I strive to find the right coverage for each customer, so they're prepared for the costs that come with car ownership.

Married for six years, I have two amazing boys, ages three and nine, who keep me busy. When I'm not working, you'll find me on the golf course or coaching my kids' sports teams. I'm a proud graduate of Portage High School and Benedictine University in Lisle, IL. I'm a fan of the Chicago Cubs, the Chicago Bears, and UFC.

I love the car business because of all the different people I get to meet. I have a passion for providing customers with excellent service and always keeping a smile on my face, no matter what. I enjoy discussing anything sports, family, and finding out new things from my customers.

### Jared Ronduelas

- Profile: [https://napletonstoyotaofurbana.adviserly.com/jared-ronduelas](https://napletonstoyotaofurbana.adviserly.com/jared-ronduelas)
- Department: Plus (Management)
- Title: Toyota Sales Manager
- Lifetime vehicles sold: 3
- Recent vehicles sold: 1
- Sales specialties: 1500, CAMRY, S10
- Call: 217-4983596 x14402

As a Sales Manager with over six years of experience at Napleton's Auto Park in Gurnee, I've cultivated a reputation for unwavering determination and a commitment to delivering exceptional customer experiences.

My meticulous nature and approachable demeanor make it a pleasure for clients to entrust me with their automotive needs. I pride myself on providing personalized guidance, ensuring every interaction is tailored to their specific requirements.

Beyond my work ethic, my vibrant personality and infectious enthusiasm create a welcoming and engaging environment. I'm passionate about sports and relish the opportunity to engage in lighthearted banter with customers who share my interests.

When not on the showroom floor, I unwind by immersing myself in the world of video games and maintaining my fitness through regular workouts. These activities foster my sharp reflexes, competitive spirit, and the ability to thrive under pressure.

My goal is to consistently exceed expectations by going the extra mile, building lasting relationships, and leaving a positive impact on every customer I encounter.

### John Gadbury

- Profile: [https://napletonstoyotaofurbana.adviserly.com/john-gadbury](https://napletonstoyotaofurbana.adviserly.com/john-gadbury)
- Department: Plus (Management)
- Title: Parts Director
- Lifetime vehicles serviced: 1
- Call: 888-355-0139 x250

I have 30 years of experience in the auto industry. Winner of the 2014 Toyota Parts Excellence Award. Married with one daughter. I enjoy carpentry and landscaping.

### Kassidy Duckett

- Profile: [https://napletonstoyotaofurbana.adviserly.com/kassidy-duckett](https://napletonstoyotaofurbana.adviserly.com/kassidy-duckett)
- Department: Plus (Office)
- Title: Assistant Office Manager
- Call: 2177172376 x13108

### Lisa Hirst

- Profile: [https://napletonstoyotaofurbana.adviserly.com/lisa-hirst](https://napletonstoyotaofurbana.adviserly.com/lisa-hirst)
- Department: Plus (Management)
- Title: Controller
- Call: 2173650590 x13101

I have been in the Automotive Industry for over 28 Years. Joined the Napleton family 8 years ago. Excited to become part of the Champaign/Urbana Community. Always here to help. Customer Satisfaction is our number one goal.

### TITLE CLERK

- Profile: [https://napletonstoyotaofurbana.adviserly.com/anna-summers](https://napletonstoyotaofurbana.adviserly.com/anna-summers)
- Department: Plus (Office)
- Title: License & Title Clerk
- Call: 2173650595 x13106

I'm a License & Title Clerk with 5 and a half years of experience. I enjoy the work and I'm dedicated to making sure all title and registration paperwork is completed accurately and sent to the state promptly. I take pride in my work and work hard to keep things moving. I currently work for Napleton's Auto Park of Urbana.

### TITLE CLERK ASSISTANT

- Profile: [https://napletonstoyotaofurbana.adviserly.com/alishia-capacetti](https://napletonstoyotaofurbana.adviserly.com/alishia-capacetti)
- Department: Plus (Office)
- Title: Title Clerk
- Call: 2177185817